Carlisle Trash Removal Services – Our Risk Free Guarantee

Carlisle Trash Collection is a unique professional team of removal and waste management experts focused exclusively on safely and responsibly taking away your trash and recyclables – and ensuring they get recycled and reused properly.

Who we are and why we are different than every other Trash and Recyclables collection service option you consider:

For starters, here is our unusual and BOLD Guarantee:

This is our Personal 100% Iron-Clad, Risk Free, “Double” Money-Back Guarantee to You.

We want you to be totally thrilled with our service – so absolutely delighted, that you will recommend us to your friends and neighbors. Frankly, we want to be your trash & recyclables pick up and collection company forever – for as long as you live in Carlisle. You are the judge. If our service is not excellent, we will offer our service to you for FREE until we get it right. If you are still not happy, you will not owe us one red cent.

AND THERE IS MORE: If our service is still not completed to your total satisfaction, we will pay another company of your choice to fix the issue. Nothing is more important to us than your complete satisfaction.

Why you will love Carlisle Trash Collection (in our words):

Better than curbside pickup, we come up your driveway to collect your trash right outside your door. Because when you have things to do, dragging your bins down to the street and back shouldn’t be one of them.

We are fully insured for the protection of your personal property and family against the event of an unlikely incident. If your service provider is uninsured or under-insured and there is an incident at your property, it will result in a claim against your homeowners insurance. BUT, not with Carlisle Trash Collection!

We have all the types of insurance you would want or need us to have. Some insurance is required, some is not – but is wise for us to carry. In fact, Kate, who is also a co-owner of the company, has her own insurance agency in town, and has decades of experience in the industry as both a claims adjuster and insurance agent. She is adamant that we carry all the types of policies we need to protect you, your family, and your property from incidents that might occur.

If there is a license, and we need it, we have it – period.

We answer our phone (try calling 978-369-5296 – you’ll see). The only reason we would not answer your call is if we are on the other line caring for another one of our clients. And, we promise to call you right back in 60 minutes or less. We are easily accessible. We communicate. We advise.

Training is in our DNA. It’s the key to quality and great customer service. As a company, we spend a lot of time and money on on-going team training.

Have you ever worried that a service provider of yours that you count on might not be around in the long term? Carlisle Trash Collection is a 6-year-old, debt free, fiscally conservative, profitable company, and we strive for the lowest team member and client turnover possible.

Ever had a problem, worry or concern your service provider wasn’t able to resolve? Our team puts customer service and great quality at the top of our list. If you have a problem, we will solve it immediately. Any questions or concerns, please call us at 978-369-5296 so we can help you eliminate it.

Providing great customer service is extremely important to us. Our operations manager was trained at Disney World – so you know she has high standards for how our clients are treated and how are operations are conducted in the field. And we incentivize employees based on customer satisfaction, not jobs completed.

Some benefits and differences you should expect when you hire Carlisle Trash Collection to provide you with a high quality trash, recyclables and compost pick up service:

Clean, Neat, timely.
Reliable, Same Day Service Every Week. Fast Response, But Not a Rush Job.
Conscientious and Environmentally Friendly.

-No dragging your barrels and bins down your driveway and then back up again (especially in the rain or snow).
-If you have a long driveway, no problem! We come right up to your house to pick up and take your waste away.
-We’ll renew your town dump sticker each year for you.
-We do not charge extra if there are a few times where you have more trash and recycling or if you go over the normal size limits some weeks.
-We make special trips if there are ’emergencies’, such as holiday events or celebrations.
-We have an online client website portal system for clients to manage your account. You can ask a question, submit a request, make a payment, set up auto-pay etc.
-As Carlisle residents ourselves, we are BIG on recycling! We’ll make sure your paper, cardboard, plastic, cans, and glass all get separated and put in the right containers at the Transfer Station. We won’t just throw it in with the regular trash – which we’ve personally seen other trash removal companies do. If recycling is important to you, trust us to take care of it right.
-We are a locally owned and operated company – and the only trash removal company in town owned by a family who lives in Carlisle!
-We are proud supporters of the Carlisle community, including being sponsors of the Annual 6th Grade Spaghetti Supper!

We’ve been working on what we consider to be a fantastic company for years now. And there’s little things, things you would never think about. For example, we are a completely debt-free company; we have no debt whatsoever. Why would we even mention this? Well, we think it gets to the point of who we are: we are conservative, careful, we worry about your safety and our team’s safety, worry about taking care of their families, and we also worry about being sure we can honor our word.

Remember our Public Guarantee above.

If we were not the company we claim to be, it would cost us a small fortune to offer it. We’re proud of that, and it’s one of the examples of why we’re different than the other options that you have.

Now, we are not saying we don’t make mistakes, and that we don’t have to fix things from time to time. Of course we do – we’re human, after all. But what we promise is that we’ll do everything we can to prevent them. And if something happens, we do everything we can to fix it as fast as possible. We take all of this very seriously.

We are unusual in the type of software we run our company with. We invest a lot of time and money into getting the best software that helps us run our company efficiently. It allows us to track our teams: where they are and how long they are there. This gives us the ability to let you know when we’ll be at your house, and when your services are complete.

We log our phone calls, so that if you speak to a different person today than you spoke to yesterday, you won’t have to repeat yourself all over again. Also, we know what promises we made to you. We know what your preferences are. We know the things you don’t want us to do at your service pick up. We know the day of the week you want your trash to be picked up. We know what to watch out for. We are very careful about that, and have spent a lot of time and attention to be sure that we can provide the highest level of service absolutely possible.

When you receive your Digital Welcome Packet and enter your credit card information in your online Client Portal, not one person on our team can see that information. Your C.C. info is stored safely and securely in our PCI Compliant system – and our compliance is renewed each year with our credit card processing company. Being PCI Compliant is expensive, which is why many companies don’t take credit cards. We do. We spend a lot of money to make sure we’re following security protocols.

We really think about the services we provide.

When we pick up your trash and recyclables, it doesn’t sound terribly difficult, but the reality is we put a lot of training into that. So, when we hire someone to join our team, we make sure that individual is a US citizen, or that they are a documented worker authorized to work in the US in compliance with ALL the laws. And, on top of that, when they join our team, we don’t just throw them in a truck and say, “Please go start your route for the day and pick up our client’s trash.” No! We train them and re-train them. We show them the right way to do things. Then, we spot check their work. We even show up unexpectedly to inspect things sometimes. We put a lot of work into making sure there is quality, and we put a lot of effort into training our team. After all, we have a guarantee to you that we have to back up!

For example, when we come right up to your house/garage to pick up your trash, we know what trucks fit best in your driveway so we can easily turn around and not damage anything on your property. Then, after we load up your waste into our truck, we train our team to leave your barrels, bins, etc. in a nice, organized fashion so they are easy for you to put away.

Let us give you one more example. We use a proprietary ‘smart mapping software’ that is always designing our pick up routes for us so that they are the most efficient, safe and fast as possible. This efficiency cuts down on our drive time, fuel usage, and more – which allows us to invest more time and resources into training our employees to provide the highest level of customer service and quality of work for you.

And, our team has a ‘checklist’ that they follow that is specific to each clients account. This ensures that everything gets done correctly. We could go on and on about the things we check and double check before we leave your visit each week, and the thought that goes into picking up and removing your weekly trash and recyclables.

We want you to feel confident knowing that we are going to be around for the long haul. So if you like the team that’s been coming to your house for the last year or so, you probably want the same individual to come until you sell your home and move away. In fact, our goal and how we measure our success, is to be your garbage pick up provider until you sell your home or move far enough away that we don’t service your new area.

Speaking of which, the vast majority of our clients stay with us through the years. We pay attention – measuring and monitoring how our clients find us, why they stay with us, and how long do they stay. And what we found is that the majority of our clients stay with us until they sell their home. And, a big compliment we get from our clients that move away is that they give our company name to the new homeowners who then hire us!

If you’re going to keep us until you leave Carlisle, you probably want to know that the same individual is going to show up every week, that we are going to keep our team, we’re going to care for them, and then as a company, we’re going to be financially sound and smart enough to make sure we are here to serve you as long as you choose to use us.

So, if any of this sounds good to you, call us: 978-369-5296
and see if the individual on the other end of the phone sounds friendly, intelligent, and that they know what they’re talking about.
or email us: carlisletrashpickup@gmail.com
and let us give you a first Trash Pick up FREE – and an estimate right over the phone or through email TODAY.

Get A Quote Today

Here is a quick list of some of our most common FAQ’s:
http://carlisletrashcollection.com/common-faqs/

Find out if we’re a little unusual compared to the majority of your different options.
Let us help you get this off your to-do list simply and effortlessly, right now.
We’d love to serve you. Let us know how we can do it. We look forward to working with you.

Our best,
The Carlisle Trash Collection Team